Shipping policy

1. Processing & Dispatch

• Orders placed on weekdays before 5:00 PM that are in stock will be shipped the same day.
• Orders placed after 5:00 PM, or on weekends/public holidays, will be processed on the next business day.
• Shipping via PostNL or DHL, depending on weight and destination.

2. Estimated Delivery Times

• Netherlands: 1–2 business days after dispatch.
• Belgium: 2–4 business days after dispatch.
• Other EU countries: 3–7 business days after dispatch.
• Rest of the world: 5–15 business days (customs delays possible).

3. Shipping Costs

• Netherlands: Free
• Belgium: Free
• EU (other): Free
• Rest of the world: Free

4. Track & Trace

• After dispatch you will receive a confirmation email with your track & trace code.
• Please allow up to 24 hours for the shipment to appear in the carrier’s system.

5. International Shipments & Customs

• For shipments outside the EU, import duties, taxes, and customs fees may apply.
• You are responsible for any additional charges.

6. Lost or Damaged Packages

• Check upon receipt that the packaging is intact; report any visible damage immediately to the carrier and our customer service.
• Report a lost or delayed package no later than 14 days after the shipping date via contact@qcosmetics.nl.
• We will then initiate an investigation with the carrier.

7. Address Changes & Returned Shipments

• Incorrect or incomplete addresses may incur additional charges.
• Returned packages (e.g., due to non-collection) will be resent after payment of shipping costs.

8. Returns & Exchanges

• Please refer to our separate Return Policy for terms and instructions.
• Notify us of your return within 14 days of receipt.

9. Contact

For shipping inquiries:
Email: contact@qcosmetics.nl
Phone: +31 (6) 83 35 68 18
Address: Wilhelminapark 46, 4818 SN Breda, The Netherlands