Privacy policy

Last updated: October 14, 2026

Qcosmetics operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the "Services"). Qcosmetics is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot identify you or reasonably be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from this information:

• Contact details, including your name, address, billing address, delivery address, telephone number and email address.
• Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including the items you view, place in your shopping basket, add to your wish list, purchase, return, exchange or cancel, and your previous transactions.
• Communications with us, including information you provide when communicating with us, for example when submitting a customer support enquiry.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information about your interactions with the Services, such as how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies;
• From our service providers, including when we engage them to provide certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide the Services to you, including to fulfil our agreement with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, send you account notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews and create a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to better personalise and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages by email, text message or post, and displaying online advertisements for products or Services on the Services or other websites. These may be based on items you have previously purchased or added to your shopping basket and other activities on the Services.
• Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate or take action against potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login details secure. We strongly recommend that you do not share your username, password or other access credentials with anyone else.
• Communicating with you. We use your personal information to provide customer support, respond to you, deliver effective Services and maintain our business relationship with you.
• Legal purposes. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce our terms or policies or investigate potential breaches.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• Sharing information with Shopify, vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping;
• Sharing information with business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your online activity across different merchants and websites. You can exercise your right to opt out of this use here.
• When you instruct us, request that we do so or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• Sharing information with our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than the country where you live, to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or a third party. Our inclusion of these links does not, by itself, imply endorsement of the content on those platforms or their owners or operators, except as stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal information belonging to individuals under the age of 16, as those terms are defined under applicable law.

Security and retention of your information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security". In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

• Right of access / right to know. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request that we delete the personal information we hold about you.
• Right to correction. You may have the right to ask us to correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.

You may exercise any of these rights where indicated in the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, please visit https://privacy.Shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorised agent to submit requests to exercise your rights on your behalf. Before accepting such a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. You can find a list of the relevant data protection supervisory authorities in the EEA here.

International transfers

Please note that we may transfer, store and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, where applicable, unless the information is transferred to a country that has been recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call +31 6 83356818 or email us at contact@qcosmetics.nl or contact us at Evyo, Wilhelminapark 46, 4818 SN Breda, Netherlands. For the purposes of applicable data protection laws, we are the data controller responsible for your personal information.